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Featurebase is a cloud-based customer support and feedback platform categorized under Design tools, with a freemiumpricing model that includes a free plan alongside paid options. It enables teams to collect user feedback, manage feature requests, provide self-serve support through help centers and knowledge bases, and communicate product updates via changelogs. Featurebase fits into design workflows by integrating feedback collection directly into products, allowing designers and product teams to gather insights from users, prioritize features based on voting and comments, and maintain transparency with roadmaps and announcements, all while reducing support overhead through AI-assisted tools.
Featurebase serves product managers, designers, support teams, and SaaS developers handling user-centric design processes, particularly those needing to integrate feedback loops into their workflows without multiple disjointed tools. It suits growing teams at startups or mid-sized companies managing feature prioritization, customer support automation, and product communication, from early prototyping stages to ongoing maintenance. Experience levels range from junior designers gathering initial user input to senior product leads overseeing roadmaps and changelogs. Visit Featurebase
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