Cycle

What Is Cycle?

Cycle is a product feedback management tool in the design category that enables teams to collect, organize, and act on customer insights from multiple sources. Its core purpose is to streamline feedback capture and analysis, fitting into the design workflow by providing actionable data for iteration and feature development. Cycle operates on a freemium pricing model, allowing basic access for free with premium features available through paid plans.

What Cycle Does

• Captures feedback from various channels including Slack, Zendesk, Gong, Intercom, surveys, and support calls.
• Applies smart auto-tagging to inputs based on product area, topic, and role for immediate routing to relevant teams.
• Syncs customer data from tools like Salesforce, HubSpot, and Snowflake to maintain context in feedback analysis.
• Generates actionable summaries, dashboards, and AI-powered digests from grouped and filtered feedback.
• Supports live collaboration in shared documents for real-time strategy shaping and research summarization.
• Publishes customized changelogs and feature stories with customer quotes and impact details.

How Cycle Can Be Used

• Design teams import user feedback from support tickets and surveys to identify pain points in UI prototypes during early ideation phases.
• Product managers aggregate insights from sales calls via Gong integration to prioritize features in the design roadmap.
• Cross-functional groups collaborate on insight dashboards to align design decisions with customer needs before development sprints.
• Support agents access real-time status updates on shipped features, closing feedback loops directly within their tools like Intercom.
• Teams build custom taxonomies and workflows to organize feedback by design components, ensuring consistent tracking across projects.

Who Is Cycle For?

Cycle serves product managers, design teams, and support agents handling customer feedback in software development cycles. It suits roles focused on turning scattered inputs into structured insights for design iteration, particularly in collaborative environments using integrated tools like Slack and Salesforce. Experience levels range from mid-sized teams managing multiple feedback sources to larger organizations needing custom workflows for product taxonomy. Visit Cycle