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Inside Intercom is a blogs resource from Intercom that publishes articles on product design, development, and user experience strategies. It serves as a free platform delivering insights into building and designing products, drawn from Intercom's internal practices. Inside Intercom fits into the design workflow as a knowledge hub for professionals seeking real-world examples of product challenges, onboarding design, navigation improvements, and content strategies, accessible at no cost to readers worldwide.
Inside Intercom targets product designers, UX researchers, and developers working on customer-facing software, particularly those addressing scalability in navigation, onboarding, and feature design. It suits teams at companies building multi-product platforms, where maintaining simplicity amid growth is key, as well as individuals studying real-world applications of Jobs To Be Done frameworks. Experience levels range from mid-level practitioners implementing team-shared patterns to seniors leading architecture restructures. Visit Inside Intercom
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