Lookback

What Is Lookback?

Lookback is a UX research platform designed for conducting remote user interviews and usability testing with global participants. It supports moderated and unmoderated studies across mobile and desktop devices, fitting into the UX tools category as a paid solution for gathering user insights during the research and validation phases of the design workflow.

What Lookback Does

• Records screen and camera simultaneously to capture user interactions, facial expressions, and verbal feedback in real time.
• Supports moderated and unmoderated sessions, including remote ethnography where participants switch between front and rear cameras.
• Provides AI-powered features like one-click note-taking, transcript summaries, and automatic insight generation aligned with research goals.
• Allows live observation by team members and stakeholders through an observer lobby for real-time collaboration.
• Enables redaction of audio or screen segments to protect sensitive information before sharing recordings.
• Offers built-in discussion guides, PreCheck for setup testing, and localized participant experiences in multiple languages.

How Lookback Can Be Used

• Run moderated usability tests where researchers guide participants live via push-links while observers take timestamped notes.
• Conduct unmoderated step-by-step tasks or diary studies, recording interactions for later review and analysis.
• Analyze sessions collaboratively by creating highlight reels, tagging moments, and using search functions across timestamped transcripts.
• Integrate with participant recruitment tools to track session data like links, timestamps, and durations in a unified workflow.
• Perform in-person or remote ethnography to observe user environments and behaviors beyond screen interactions.

Who Is Lookback For?

Lookback serves UX researchers, product teams, and stakeholders conducting qualitative research such as usability testing, user interviews, and mixed-method studies. It suits teams needing to streamline remote workflows with global testers, from session setup to AI-assisted analysis and sharing, particularly for those handling moderated sessions with live collaboration or unmoderated tasks requiring detailed recordings. Product managers and designers benefit from its support for early usability issue identification and stakeholder alignment on user behaviors.Visit Lookback