Tiledesk

What Is Tiledesk?

Tiledesk is an open-source, no-code platform designed to create, test, and launch AI-powered chatbots and conversational application flows. Available on a freemium pricing model, Tiledesk enables businesses to build automated customer communication systems without requiring coding expertise. The platform combines live chat functionality, advanced chatbot automation, and support ticket management into a unified system that operates across multiple communication channels including websites, WhatsApp, Facebook Messenger, and voice interfaces.

What Tiledesk Does

• Builds AI chatbots using a visual, drag-and-drop interface with no coding required
• Integrates large language models like ChatGPT, Claude, and Gemini to enhance chatbot responses and decision-making
• Manages conversations across multiple channels—web, WhatsApp, Facebook Messenger, and voice—from a centralized platform
• Routes complex customer inquiries to live agents while preserving full conversation context
• Automates ticket creation, assignment, and workflow management for customer support operations
• Provides real-time analytics, reporting, and performance metrics on conversation activity and customer engagement

How Tiledesk Can Be Used

• Real estate agencies deploy Tiledesk chatbots to handle property inquiries, schedule viewings, and qualify leads automatically
• Customer support teams use Tiledesk to automate routine inquiries while escalating complex issues to human agents
• Businesses create multiple specialized AI agents for different functions—sales, support, or onboarding—and route conversations based on intent or topic
• Educational institutions automate student interactions and integrate Tiledesk with existing learning management systems and email marketing platforms
• E-commerce and service businesses capture leads through websites and mobile applications, then engage customers with personalized messaging

Who Is Tiledesk For?

Tiledesk serves business teams and individuals without extensive programming knowledge who need to deploy conversational AI at scale. It is particularly suited for customer support managers, sales teams, real estate professionals, and educational administrators looking to automate high volumes of routine interactions while maintaining the ability to escalate to human agents. The platform's open-source nature also appeals to developers and technical teams who want customization options and on-premises deployment capabilities. Organizations of any size seeking a cost-effective alternative to proprietary chatbot platforms will find Tiledesk's freemium model accessible for testing and scaling. Visit Tiledesk